Returns and exchanges
We hope you are happy with your new Happi Coat ! However, if you are not completely satisfied , you can easily return or exchange it with us . Here you can read all about how that works .
Returns
You have the right to return your order within 14 days to return after receipt . Please ensure that the item:
- Undamaged, is unworn and unwashed ;
- In original condition ;
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Packed in the original packaging .
Steps for returns:
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Send an email to info@bamar.nl with the subject Return request . Please state your order number and the reason for return.
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You will receive a confirmation within 1 working day
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Pack the item well
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Create a stamp online or go to a parcel point for a stamp and send it to the specified return address.
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Once we have received and checked your return , you will receive a confirmation. The purchase amount will be refunded within 5 working days. refunded to your account.
NB : The costs for return shipping are at your own expense, unless it concerns an error on our part ( for example an incorrectly delivered item).
Swap
Want to exchange your Happi Coat for another size, color or model ? You can!
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Send an email to info@bamar.nl with the subject Exchange Request .
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Please state your order number and what you would like to exchange the item for .
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We will check availability and contact you within 1 working day .
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Once you return the original item , we will send you the new item .
Exceptions
Unfortunately , custom made Happi Coats or special orders cannot be returned or exchanged as they are made especially for you .
To ask?
Do you have any questions about returning or exchanging? Please feel freeto contact us with us . We are happy to help you !